Full-service residential property management across the Sandhills and Cape Fear region. One point of contact, clear monthly reporting, and residents who are genuinely taken care of.
I started NLC Residential Group because I kept meeting good owners worn down by 2 a.m. maintenance calls, chasing rent, and turnover headaches. I handle the day-to-day — screening, leasing, upkeep and reporting — so your property runs like a business.
Professional photography, marketing across the MLS and every major portal, showings, and objective background, credit and eviction screening applied the same way to every applicant.
On-time collection, funds held in a North Carolina trust account, and reliable owner disbursements by the 15th of every month.
Licensed, insured local vendors and fast response. You never field the call — and you are never charged a markup on the invoice.
Compliant North Carolina leases, rent-ready pricing from live comparables, and a renewal process that starts 90 days out so good tenants stay.
Move-in, move-out and two periodic inspections a year, each documented with photographs. Included, not billed as an extra.
Once the portal opens: statements, invoices, inspection reports and your year-end summary in one place, available whenever you want them rather than when you ask.
Being set up now — your statements come by email in the meantime, on the 15th.
A monthly statement you can actually read, a plain-English narrative of what happened, and a year-end summary that makes tax time painless.
Every charge is on this page. If it is not here, we do not bill it.
Monthly management, $125 minimum while occupied. If no rent is collected, there is no fee that month.
Charged once, when a new resident takes occupancy. Covers photography, marketing, showings, screening, the lease and the move-in inspection. If an outside cooperating broker brings the resident, we pay that broker 10% of the first month's rent out of this same fee — never an extra charge to you.
On each renewal with an existing resident — a fraction of what a turnover costs you.
Only on owner-approved repairs or improvements over $2,500. Never on routine maintenance — that is already included.
Only if a summary ejectment is filed. Plus actual court and attorney costs, at cost, no markup.
Across the five counties we serve. This is a third party's data passed through unchanged — we publish no rating, no ranking and no opinion of our own about any city on this page. Read the numbers and draw your own conclusion.
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A different measure, kept apart on purpose. HUD's Fair Market Rent is the 40th-percentile figure that sets the Housing Choice Voucher payment standard — not what homes are renting for. It is here because it covers every county including Scotland, and because we count housing assistance as lawful income like any other.
Not in a business account. North Carolina licence law treats money we collect for someone else as trust money, and we run it the way the rules require — because the rules exist for a reason.
One trust account for rent and owner funds. A separate trust account for tenant security deposits, in a federally insured North Carolina institution. Deposits are never mixed with anything else and are never used to pay our fees.
Money we receive is deposited within three banking days of receipt, as 21 NCAC 58A .0116 requires. Every account is reconciled monthly against a per-property ledger.
Rent collected, fees and expenses deducted, statement published and funds transferred by the 15th of every month. A year-end summary lands by 31 January.
When a tenancy ends we deliver the itemised accounting the law requires within 30 days, with the refund. If a final cost genuinely is not known yet, you get an interim accounting at 30 days and the final one by 60.
Carpet worn along a hallway is wear. A hole in the wall is damage. The move-in photographs we take with you decide the difference — which is why we take them.
We sign every lease as agent for the owner, never as the landlord. If an owner ever leaves us, the lease runs with the property untouched — no assignment, no lawyer, no disruption for the resident.
Every home we manage is listed on the MLS and the major rental portals. If nothing here fits, tell us what you are looking for and we will call you when it comes up.
We are onboarding our first properties. Send us what you need — bedrooms, budget, area, move date — and you will hear from us first.
Pay rent, submit a maintenance request and view your lease in the resident portal. Emergencies — no heat, no water, gas, flooding, anything unsafe — call (910) 703-7164 at any hour. Do not use the portal for an emergency.
The online portal is being set up. Until it opens, pay and report maintenance by calling (910) 703-7164 or emailing us — nothing is delayed by it.
We publish our standards so you can decide whether to spend the application fee before you spend it. They are applied the same way to every applicant.
| Criterion | The standard |
|---|---|
| Income | Verifiable gross household income of at least 3× the monthly rent. All lawful sources count equally — including housing assistance, VA and other benefits, retirement, and child support. |
| Credit | Minimum score of 620. Medical collections and student loans in good standing are not counted against you. |
| Rental history | Two years verifiable, with no judgment for possession or money owed to a prior landlord within the last 3 years. |
| Employment | Verifiable, or a documented equivalent — benefits, self-employment returns, or an offer letter if you are relocating. |
| Criminal history | Reviewed individually: what it was, how long ago, and what has happened since. An arrest without a conviction is never a basis for denial. |
| Occupancy | Two people per bedroom, plus one. |
Nothing here is behind a phone call. Read the agreement before you sign it and the application before you pay for it.
| Document | What it is |
|---|---|
| Owner one-pager | What we do, what it costs, on one page. |
| Welcome packet | Who we are, the services, the fees with worked examples, and the first four steps. |
| Management agreement | The full contract, every clause. Read it before you sign. |
| The agreement, clause by clause | What every article does, in plain words — the fees, the exit terms, where your money sits, and who can spend it. Every figure quoted from the contract. |
| Owner welcome | What happens in the first thirty days. |
| Property intake form | What we need to know about the house before we can list it. |
| Document | What it is |
|---|---|
| Rental application | The application itself. Our standards are published above — read them first. |
| Tenant welcome | How to pay rent, request a repair, and reach a person. |
| Move-in inspection | The condition record. Your protection at move-out, so fill it in. |
| Move-out inspection | The same form at the other end, and what gets deducted. |
Forms open as PDFs. If you need one in another format, or in Spanish, ask and you will get it — se habla español.
Most of these are North Carolina law. We are printing them because a resident who knows where they stand is easier to work with than one who does not.
| What | Where it comes from |
|---|---|
| A fit and habitable home | The landlord must keep the property fit, maintain the electrical, plumbing, heating and air, and fix a list of serious conditions within a reasonable time — including heat that cannot reach 65°F when it is 20°F outside, between 1 November and 31 March. G.S. 42-42 |
| Working smoke and CO alarms | Fresh batteries at the start of your tenancy, and repair or replacement within 15 days of you telling us in writing. G.S. 42-42(a)(5), (7) |
| Late fees are capped | The greater of $15 or 5% of the monthly rent, charged once per late payment, and only once rent is five or more days late. Anything beyond what the statute allows is void. G.S. 42-46 |
| No lockouts, ever | No one may change your locks, cut your utilities, or remove your belongings to force you out. Eviction happens through the court, and only the sheriff carries out a writ. G.S. 42-25.9 |
| You can complain safely | Asking for a repair, or reporting a condition to a government agency, is protected. An eviction filed within twelve months of a protected complaint is presumed retaliatory. G.S. 42-37.1 |
| Military orders | On qualifying orders — a PCS or discharge requiring a move of 50+ miles, or a deployment of 90+ days — you may end the lease with written notice and your orders. You owe prorated rent and, at most, a capped amount of liquidated damages. G.S. 42-45 · SCRA |
| Survivors of domestic violence, sexual assault or stalking | You may end the lease on 30 days' written notice with a qualifying protective order, and you owe prorated rent only — no other fee. You may also ask for the locks to be changed. These rights cannot be signed away. G.S. 42-45.1, 42-42.2 |
| Your deposit is protected | Held in a separate North Carolina trust account, capped by law, and accounted for in writing within 30 days of the tenancy ending. G.S. 42-50, 42-51, 42-52 |
| Assistance animals | Not pets. No pet fee, no pet rent, no breed or weight limit — and we will not ask you what your diagnosis is. Fair Housing Act |
I am Nehemias Lugo-Cheverez — most people call me Neo. I am a REALTOR® with NLC Realty and the founder of NLC Residential Group LLC.
I have spent years helping people in Cumberland, Hoke, Robeson, Moore and Scotland counties buy and sell homes, and the same thing kept coming up: owners with a rental they never planned to have, doing a job nobody trained them for. A rental should build wealth quietly in the background. That is what this company is for.
I also spent ten years managing residential property in Florida before moving this business here, so the systems behind NLC Residential are not new ideas — they are ones I already ran.
You get one point of contact and clear monthly reporting. Your residents get someone who actually answers the phone.
What comparable homes are actually leasing for right now — not what the listing sites guess. No obligation, and you keep the number either way.
